YouTeam

Vendors Support Specialist

YouTeam is a Y Combinator-backed startup that is building a marketplace for hiring top-quality software engineers from vetted agencies around the world.
We are looking for a new Vendors Support Specialist to join the team and help us turn the $300-billion IT outsourcing industry upside-down.
YouTeam provides a safe environment where a pro-active person will be able to utilize all resources to achieve the result. 

Key areas of responsibility:

— Inbound: managing the process of new requests from prospective vendors partners;
— Managing the vetting procedure for new and prospective vendor partners;
— Managing the on-boarding process for all new partners;
— Managing the support processes for all existing partners;
— Keeping track and analyzing department statistics;
— Communicating to and translating feedback from partners to other departments, including business units, product and development departments;
— Representing the interests of partners in internal communication with other team members;
— Education: driving and supporting the initiatives that improve communication of YouTeam platform policies and values to all partners;
— Education: coordinating and organizing community events or meet-ups for partners;
— Marketing: collaborating closely with the marketing department on partner communication campaigns and growing the YouTeam brand as a leading solution for assembling remote development teams;
— Other duties as required.

Requirements:

— B2/C1 English (written and spoken);
— 6+ months of proven experience in IT outsourcing business, understanding of its processes;
— Accuracy in keeping track of commitments, transparency in status reporting, timely reminding about changes;
— Strong communication skills with a focus on listening and asking the right questions;
— Service-oriented approach;
— Familiarity with CRM systems and practices (preferably Intercom) would be a plus;
— Knowledge of MS Office tools and it’s online analogues – Google Docs or Office 365.

What’s in it for you:

— A unique working environment with vendor partners from mainly Eastern Europe and South America;
— An opportunity of rising to interesting challenges with international business cases for professional and personal growth;
— Long-term employment with 20 working-day paid vacation, paid lunches and other social perks;
— Possibility to work from home one day per week (after the trial period is passed);
— Flexible working hours;
— A modern workplace in a spacious Lviv office.

Apply now by sending your CV and cover letter to anna@youteam.io